It collects from the website the possible incidents customers upload and trasfers them to the CMMS or EAM software for the generation of the corresponding work order. Furthermore, it collects the interventions and the Works technicians register in their smartphones or tablets and transfers them to the CMMS or EAM software that, in turn, synchronizes with the customer entry port.
Visibility of work
The attachement of photos and videos to the work orders form the mobile app provides them with visibility and transparency, being, this way, interesting to show both the initial condition and the final state after repair.
The access to specific documentation of the asset as well as its repair record, allows the technician to carry out not only a better diagnosis of the problems but also a detection of failure patterns that could recommend different actions to the ones taken to date facing a recurring problem
Response time reduction
The mobility allows technicians to be almost immediately aware of the new work orders, thus enabling the possibility of offering a swifter service in the resolution of incidents.
Immediacy of the information
The mobile app synchronizes almost immediately , not only the already solved work orders but the changes being made on them, knowing from the head office ,at all times, the state of the works .
Duplicate work elimination
Through the integration with the CMMS or EAM software of the company, the transcription of the handwritten work orders to the system is avoided. Moreover, the delay on the reception of the written work orders, as well as the time spent on recording them in the system, is also eluded.
The system allows receiving the work orders in the mobile devices and reporting them through the same device, replacing ,this way, the paper work order by the electronical one. The use of portable printers is also an option in case the printing of a document is required
MovilGmao operates as an efficient means of communication between the central services of the company and the coordinators and technicians of the subcontractors, avoiding many crossed mails and phone calls without losing the receipt confirmation of the warnings and the state of the work orders.
Possession of the information
The maintenance management remains completely centralized in an only system avoiding, this way, to have the information spreaded throughout the different programmes, their software or on paper.
The local storage and synchronization permit alternating between the online and offline modes, enabling the data storage in the offline mode and synchronizing those data afterwards with the online platform. The wholeness of data is guaranteed at all times.
Both the operations made on the device and the new generated data are synchronized with other platforms (web services, CMS, ERP, GMAO programmes ) in a user friendly way.
The app Works independent from the platform data Server and the language of this one andi t has been created and designed , from its original concept, to be integrated, in each case, into the asset Management software the company uses.
Availability for Andorid operative systems and iOS in their different versions and formats (Smartphone and tablet) and possible adaptations to future operative Systems oriented to Mobile devices.